Career Opportunity - Support

CUSTOMER SUPPORT REPRESENTATIVE

Posted on June 2, 2008.

Now Software, a Columbus-area based technology company, is seeking individuals with strong technical and people skills to provide technical support and customer service for our current and future product offerings.

Primary Responsibilities Include:

• Maintaining a high level of expertise about Now Software products
• Assisting customers over the phone
• Answering written support ticket requests through our online ticketing system
• Documenting all issues and customer interactions
• Working with other departments, sharing information about common issues, sales opportunities, etc.
• Supporting the QA department with testing and trouble-shooting as needed

Experience and Skills Required:

• Bachelors degree or equivalent experience
• Strong Apple Macintosh and Microsoft Windows background
• Customer service or call center experience is preferred
• Experience with desktop software including Microsoft Office, email and web clients
• Excellent written and verbal communication skills
• Patience and a sincere desire to help people
• Ability to work independently with minimal supervision
• Attention to detail

Benefits:

• Relaxed and fun work environment
• Competitive pay
• Growth potential
• Full benefits (Health, Dental, 401k, etc.)

This full-time position is located at company headquarters in Gahanna, Ohio.

To apply please email resume, cover letter and salary requirements to posting225@nowsoftware.com or fax to 614-413-4100 (be sure to reference posting 225 on fax cover sheet).

Local candidates only (Columbus, Ohio area), no relocation benefits. Please no recruiters or phone calls.

Now Software is an Equal Opportunity Employer.